Check the compatibility of your browser with Blackboard. Make sure you have the most current version of the browser that works best with our Blackboard system and your computer. The current "browser of choice" is Mozilla Firefox.
Please visit Blackboard Online Student Support for any technical issues or contact them at 1-866-829-9690. This number is not to be used to reset passwords or the check enrollment in courses. This site is for technical support for browser compatibility, difficulty in using a feature, etc.
ALL PASSWORDS ARE MANAGED AT GC STUDENT PASSWORD MANAGEMENT.
Contact Distance Education Staff for course enrollment support.
For all Blackboard IM and Blackboard Collaborate issues please contact Blackboard IM Technical Support. If you need to retrieve your user name and password or are having trouble using the feature you may also contact them at (877) 382-2293. If your email address has changed, you will need to contact Blackboard IM, not the college staff, to assist you. The Gaston College staff does not have access to the passwords for Bb IM nor can we change your email address used when the account was initially created.
This number is also for Blackboard Collaborate Technical Support. If you have further questions, contact the Distance Education department.